How LayBy works (customer experience)
LayBy allows customers to secure a product by paying a deposit upfront, then paying the remaining balance over time using a fixed payment schedule. LayBy is not credit and does not involve interest or lending.
What the customer sees
- Customer adds a product to the cart
- Selects LayBy powered by FlexiLay at checkout
- Chooses a deposit amount
- Selects a weekly, fortnightly, or monthly schedule
- Reviews the full payment breakdown before confirming
- Pays the deposit and confirms the LayBy plan
The customer always sees the total amount, deposit, and future payment dates before committing.
Customer expectations
- LayBy plans must be paid in full before goods or services are delivered
- Deposits are non-refundable
- Payments are charged automatically on the agreed schedule
- Customers can pay out their LayBy plan early
How FlexiLay facilitates LayBy
FlexiLay is the platform that manages the LayBy process between the customer, the merchant, and Stripe.
- Creates and manages LayBy payment schedules
- Automates payment collection
- Provides merchant visibility and controls
- Connects directly to Stripe for payment processing
FlexiLay does not hold customer or merchant funds.
Payments and payouts
- The deposit is charged immediately via Stripe
- Scheduled payments are charged automatically
- Merchants are paid via Stripe as payments are processed
- Payments behave like normal Stripe card transactions
Failed payments
If a scheduled payment fails, Stripe retry logic is applied automatically. Merchants can see payment status in the dashboard and take action if required.
Using this site for training
This site is a demo environment designed for merchant training and walkthroughs. Use test cards only. No real orders are fulfilled.